Gaya APA
TJIPTONO, F.
(2019).
SERVICE, QUALITY & CUSTOMER SATISFACTION EDISI 5
(
ed. 5)
.
Yogyakarta:
Andi.
Gaya MLA
TJIPTONO, Fandy.
"SERVICE, QUALITY & CUSTOMER SATISFACTION EDISI 5".
ed. 5
Yogyakarta:
Andi,
2019.
Text.